Lifetime Warranty
At HoneyHoneā¢, we take pride in the craftsmanship and quality of our products. Thatās why we offer a Lifetime Warranty on the roller and base of your HoneyHoneā¢ Kit. This warranty reflects our commitment to your satisfaction and belief in the durability of our products.
What's Covered
This Lifetime Warranty covers the roller and base against defects in materials and workmanship under normal use. We will replace or repair, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.
What's Not Covered
Exclusions: The grinding pads, leather strop, and gloves are not covered by this warranty. These components are expected to wear over time and through regular use.
Limitations: This warranty does not cover any problems that are caused by:
- Conditions, malfunctions, or damage not resulting from defects in material or workmanship.
- Improper maintenance, misuse, accidents, or alteration of the product.
How to Use Your Warranty
To obtain warranty service, please follow these steps:
1. Contact us atĀ hello@honeyhone.comĀ with your proof of purchase and a detailed description of the issue.
2. Follow the instructions provided by our support team to mail your product back for inspection.
3. We will assess the product and perform repairs or replace the item if applicable.
General Conditions
Our Lifetime Warranty applies only to the original purchaser and is non-transferable. Items must have been purchased from an authorized dealer.
For any further questions or to initiate a warranty claim, please reach out to us directly. Our goal is to ensure that you are completely satisfied with your purchase for years to come.
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